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Raffaele FILIERI


  • Marketing Department

Teaching Domains


Research Domains

Information and communication sciences
Innovation and Entrepreneurship

Curriculum vitae

Philosophiae Degree, Business administration, Marketing
Universita Roma, Italy (2008)

MSc - Social Sciences, Major in Marketing & Communication
Universita Roma, Italy (2004)



WANG, Y., ASAAD, Y., FILIERI, R. (2019) . What makes hosts trust Airbnb? Antecedents of hosts’ trust towards Airbnb and its impact on continuance intention, Journal of Travel Research


FILIERI, R., LIN, Z., D'ANTONE, S., CHATZOPOULOU, E. (2019) . A cultural approach to brand equity: the role of brand mianzi and brand popularity in China, Journal of Brand Management, 26 (4), 376-394

FILIERI, R., RAGUSEO, E., VITARI, C. (2019) . What moderates the influence of extremely negative ratings? The role of review and reviewer characteristics, International Journal of Hospitality Management, 77 (January 2019), 333-341


FILIERI, R., MCLEAY, F., TSUI, B., LIN, Z. (2018) . Consumer perceptions of information helpfulness and determinants of purchase intention in online consumer reviews of services, Information and Management, 55 (8), 956-970

FILIERI, R., HOFACKER, C., ALGUEZAUI, S. (2018) . What makes information in online consumer reviews diagnostic over time? The role of review relevancy, factuality, currency, source credibility and ranking score, Computers in Human Behavior, 80 (March 2018), 122-131

FILIERI, R., RAGUSEO, E., VITARI, C. (2018) . When are extreme ratings more helpful? Empirical evidence on the moderating effects of review characteristics and product type, Computers in Human Behavior, 88 134-142


FILIERI, R., CHEN, W., DEY, B. (2017) . The importance of enhancing, maintaining and saving face in smartphone repurchase intentions of Chinese early adopters: an exploratory study, Information Technology and People, 30 (3), 629-652

FILIERI, R., LIN, Z. (2017) . The role of aesthetic, cultural, utilitarian and branding factors in young Chinese consumers' repurchase intention of smartphone brands, Computers in Human Behavior, 67 139-150

LIN , Z., CHEN, Y., FILIERI, R. (2017) . Residents’ participation in value co-creation with tourists: the role of perceived tourism impacts and life satisfaction, Tourism Management (61), 436–442


FILIERI, R. (2016) . What makes an online consumer review trustworthy?, Annals of Tourism Research, 58 (May 2016), 46-64

FILIERI, R. (2016) . Antecedents of Knowledge Sourcing and Reuse from a Knowledge Repository in the Virtual Product Prototyping: The Role of Knowledge and System Quality Dimensions, Knowledge and Process Management, 23 (2), 147-160


FILIERI, R. (2015) . What makes online reviews helpful? A diagnosticity-adoption framework to explain informational and normative influences in e-WOM, Journal of Business Research, 68 (6), 1261-1270

FILIERI, R., ALGUEZAUI, S., MCLEAY, F. (2015) . Why do travelers trust TripAdvisor? Antecedents of trust towards consumer-generated media and its influence on recommendation adoption and word of mouth, Tourism Management, December 2015 (51), 174-185

FILIERI, R., ALGUEZAUI, S. (2015) . Knowledge sourcing and knowledge reuse in the virtual product prototyping: an exploratory study in a large automotive supplier of R&D, Expert Systems: the Journal of Knowledge Engineering, 32 (6), 637-651

FILIERI, R. (2015) . From market-driving to market-driven: An analysis of Benetton’s strategy change and its implications for long-term performance, Marketing Intelligence and Planning, 33 (3), 238-257

FILIERI, R., BIDIT , D., FAIZAN , A. (2015) . An assessment of service quality and resulting customer satisfaction in Pakistan International Airlines: Findings from foreigners and overseas Pakistani customers, International Journal of Quality and Reliability Management, 32 (5), 486-502

LIN, Z., FILIERI, R. (2015) . Airline passengers’ continuance intention towards online check-in services: The role of personal innovativeness and subjective knowledge, Transportation Research Part E: Logistics and Transportation Review, September 2015 (81), 158-168


FILIERI, R., MCNALLY, R., O'DWYER, M., O'MALLEY, L. (2014) . Structural social capital evolution and knowledge transfer: Evidence from an Irish pharmaceutical network, Industrial Marketing Management, 43 (3), 429–440

FILIERI, R., MCLEAY, F. (2014) . E-WOM and Accommodation: An Analysis of the Factors That Influence Travelers’ Adoption of Information from Online Reviews, Journal of Travel Research, 53 (1), 44-57


FILIERI, R., ALGUEZAUI, S. (2010) . Structural social capital and innovation. Is knowledge transfer the missing link?, Journal of Knowledge Management, 18 (4), 728-757

FILIERI, R., DEY, B., & SOROUR, K. (2016). ICTs in Developing Countries: Research, Practices and Policy Implications. Palgrave McMillan.

FILIERI, R., DEY, B., & SOROUR, K. (2016). ICTs in Developing Countries: Research, Practices and Policy Implications. Palgrave McMillan.

FILIERI, R., MCLEAY, F., & TSUI, B. (2017). Antecedents of Travellers’ Satisfaction and Purchase Intention from Social Commerce Websites., Information and Communication Technologies in Tourism 2017 (pp. 517-528). Springer.

FILIERI, R. (2019). Implications of pricing decisions in the luxury sector: the Mulberry case. Sage Publications: Sage Business Cases Originals.

ALGUEZAUI, S., & FILIERI, R. (2018). The Great British Manufacturing: Tharsus Group’s Evolution From Contract Manufacturing to Original Equipment Design and Manufacturing. Sage Publications: Sage Business Cases Originals.


FILIERI, R. (2017). 7 astuces pour reconnaître les faux avis de clients sur Internet.

FILIERI, R., GRUNDY, D., & DANCER, H. (2014). eWOM in online customer support communities: Key variables in information quality and source credibility. Journal of Direct, Data and Digital Marketing Practice, 15 (4), pp. 290–305.

Professional Conferences


Scientific activities

Member of the editorial board :

  • International Journal of Culture, Tourism and Hospitality Research (2019)
  • Tourism Review
  • Journal of Knowledge Management
  • International Journal of Physical Distribution and Logistics Management
  • Journal of Travel Research

Reviewer for an academic journal :

  • Journal of Business Research; International Marketing Review; Computers in Human Behaviour; Expert Systems and Applications; Information Technology & People; Technological Forecasting & Social Change; Internet Research; Information & Management; Journal of Knowledge Management; International Journal of Physical Distribution & Logistics Management; Electronic Markets; Journal of Travel Research; Annals of Tourism Research; International Journal of Contemporary Hospitality Management; International Journal of Hospitality Management; Information Technology & Tourism; Journal of Destination Marketing; Tourism Analysis; Journal of Hospitality and Tourism Research

Member of an academic association :

  • European Marketing Confederation
  • EMAC
  • Academy of Marketing
  • British Academy of Management
  • Fellow of the Higher Education Academy

Doctoral supervision

Thesis director

Saleh Bazi : Consumer Engagement with luxury brands in social media
Newcastle University Business School, Great Britain

Du Hao : Determinants of trust and information adoption in health-case online forums
Newcastle University Business School, Great Britain

Wenjin Huo : Factors influencing consumer adoption of innovations through wechat
Newcastle University Business School, Great Britain

Tima Rebai : Memorable experiences in tourism
Newcastle University Business School, Great Britain

Min Yan : Continuance Intention of online food apps
Newcastle University Business School, Great Britain

Thesis Jury President

Kei Wing (Samuel) MA : Adoption Behavior for Facilities Management Information Systems at Feature Level
Audencia Business School, France

Wenjiao Zhang : How Outraged Customers React: from the Antecedents to the Consequences of Customer Rage Emotions in Service Failure and Intervention Strategies
Newcastle University Business School, Great Britain