By continuing your visit, you accept the use of cookies to offer services and offers tailored to your interests.

More information


Visiting Professor

  • Business & Society Department

Curriculum vitae

PhD in Economics
University of Zurich, Switzerland (2005)

Master in Business & Economics (Magna cum laude)
University of Zurich, Switzerland (2003)


HAARMANN, J. (2017). Customer Service 4.0: Mensch oder Maschine. In Huettermann et al. (Ed.), Swiss Marketing Leadership Studie 2017 – Emotionen in einer digitalisierten Welt (pp. 38-40). ZHAW.