Raffaele FILIERI


  • Marketing Department

Teaching Domains


Research Domains

Information and communication sciences
Innovation and Entrepreneurship

Curriculum vitae

Philosophiae Degree, Business administration, Marketing
Universita Roma, Italy (2008)

MSc - Social Sciences, Major in Marketing & Communication
Universita Roma, Italy (2004)



DWIVEDI, Y., ISMAGILOVA, E., HUGHES, L., CARLSON, J., FILIERI, R., JACOBSON, J., JAIN, V., KARJALUOTO, H., KEFI, H., KRISHEN, A., KUMAR, V., RAHMAN, M., RAMAN, R., RAUSCHNABEL, P., ROWLEY, J., SALO, J., TRAN, G., WANG, Y. (2020) . Setting the future of digital and social media marketing research: Perspectives and research propositions, International Journal of Information Management

FILIERI, R., JAVORNIK, A., HAIMING HAN, H., AURELIO NICETA, A. (2020) . Environmentally framed eWOM messages of different valence: The role of environmental concerns, moral norms, and product environmental impact, Psychology and Marketing

YAN, M., FILIERI, R., RAGUSEO, E., GORTON, M. (2021) . Mobile apps for healthy living: Factors influencing continuance intention for health apps., Technological Forecasting and Social Change

FILIERI, R., YEN, D., YU, Q. (2021) . #ILoveLondon: An exploration of the declaration of love towards a destination on Instagram, Tourism Management


FILIERI, R., RAGUSEO, E., VITARI, C. (2021) . Extremely Negative Ratings and Online Consumer Review Helpfulness: The Moderating Role of Product Quality Signals, Journal of Travel Research, 60 (4), 699–717

YAN, M., FILIERI, R., GORTON, M. (2021) . Continuance intention of online technologies: A systematic literature review, International Journal of Information Management, 58 (June 2021), Article N° 102315


WINTER, A., JONES, W., ALLEN, A., PRICE, A., ROSTRON, A., FILIERI, R., GRAZIADIO, S. (2020) . The Clinical Need for New Diagnostics in the Identification and Management of Patients with Suspected Sepsis in UK NHS Hospitals: A Survey of Healthcare Professionals, Antibiotics, 9 (11), 737-749

FILIERI, R., ACIGKOZ, F., NDOU, V., DWIVEDI, Y. (2020) . Is TripAdvisor still relevant? The influence of review credibility, review usefulness, and ease of use on consumers’ continuance intention, International Journal of Contemporary Hospitality Management, 33 (1), 199-223

CHATZOPOULOU, E., FILIERI, R., ARZU DOGRUYOL, S. (2020) . Instagram and body image: Motivation to conform to the “Instabod” and consequences on young male wellbeing, Journal of Consumer Affairs, 54 (4), 1270-1297

FILIERI, R., GALATI, F., RAGUSEO, E. (2020) . The impact of service attributes and category on eWOM helpfulness: An investigation of extremely negative and positive ratings using latent semantic analytics and regression analysis, Computers in Human Behavior, January 2021 (114), 106527

LAMBERTO ZOLLO, Z., FILIERI, R., RICCARDO RIALTI, R., SUKKI YOON, S. (2020) . Unpacking the relationship between social media marketing and brand equity: The mediating role of consumers’ benefits and experience, Journal of Business Research, 117 (September 2020), 256-267

LIN, Z., DENGHUA YUAN, D., FILIERI, R., RAN LIU, R., MENGQIN ZHENG, M. (2020) . Managing the product-harm crisis in the digital era: The role of consumer online brand community engagement, Journal of Business Research, 115 (July 2020), 38-47

BAZI, S., FILIERI, R., GORTON, M. (2020) . Customers’ motivation to engage with luxury brands on social media, Journal of Business Research, 112 (May2020), 223-235

JAVORNIK, A., FILIERI, R., GUMANN, R. (2020) . “Don't Forget that Others Are Watching, Too!” The Effect of Conversational Human Voice and Reply Length on Observers' Perceptions of Complaint Handling in Social Media, Journal of Interactive Marketing, 50 (May 2020), 100-119

WANG, Y., ASAAD, Y., FILIERI, R. (2020) . What makes hosts trust Airbnb? Antecedents of hosts’ trust towards Airbnb and its impact on continuance intention, Journal of Travel Research, 59 (4), 686-703


FILIERI, R., LIN, Z., D'ANTONE, S., CHATZOPOULOU, E. (2019) . A cultural approach to brand equity: the role of brand mianzi and brand popularity in China, Journal of Brand Management, 26 (4), 376-394

FILIERI, R., RAGUSEO, E., VITARI, C. (2019) . What moderates the influence of extremely negative ratings? The role of review and reviewer characteristics, International Journal of Hospitality Management, 77 (January 2019), 333-341


FILIERI, R., MCLEAY, F., TSUI, B., LIN, Z. (2018) . Consumer perceptions of information helpfulness and determinants of purchase intention in online consumer reviews of services, Information and Management, 55 (8), 956-970

FILIERI, R., HOFACKER, C., ALGUEZAUI, S. (2018) . What makes information in online consumer reviews diagnostic over time? The role of review relevancy, factuality, currency, source credibility and ranking score, Computers in Human Behavior, 80 (March 2018), 122-131

FILIERI, R., RAGUSEO, E., VITARI, C. (2018) . When are extreme ratings more helpful? Empirical evidence on the moderating effects of review characteristics and product type, Computers in Human Behavior, 88 134-142


FILIERI, R., CHEN, W., DEY, B. (2017) . The importance of enhancing, maintaining and saving face in smartphone repurchase intentions of Chinese early adopters: an exploratory study, Information Technology and People, 30 (3), 629-652

FILIERI, R., LIN, Z. (2017) . The role of aesthetic, cultural, utilitarian and branding factors in young Chinese consumers' repurchase intention of smartphone brands, Computers in Human Behavior, 67 139-150

LIN , Z., CHEN, Y., FILIERI, R. (2017) . Residents’ participation in value co-creation with tourists: the role of perceived tourism impacts and life satisfaction, Tourism Management (61), 436–442


FILIERI, R. (2016) . What makes an online consumer review trustworthy?, Annals of Tourism Research, 58 (May 2016), 46-64

FILIERI, R. (2016) . Antecedents of Knowledge Sourcing and Reuse from a Knowledge Repository in the Virtual Product Prototyping: The Role of Knowledge and System Quality Dimensions, Knowledge and Process Management, 23 (2), 147-160


FILIERI, R., BIDIT , D., FAIZAN , A. (2015) . An assessment of service quality and resulting customer satisfaction in Pakistan International Airlines: Findings from foreigners and overseas Pakistani customers, International Journal of Quality and Reliability Management, 32 (5), 486-502

FILIERI, R. (2015) . From market-driving to market-driven: An analysis of Benetton’s strategy change and its implications for long-term performance, Marketing Intelligence and Planning, 33 (3), 238-257

FILIERI, R., ALGUEZAUI, S. (2015) . Knowledge sourcing and knowledge reuse in the virtual product prototyping: an exploratory study in a large automotive supplier of R&D, Expert Systems: the Journal of Knowledge Engineering, 32 (6), 637-651

FILIERI, R., ALGUEZAUI, S., MCLEAY, F. (2015) . Why do travelers trust TripAdvisor? Antecedents of trust towards consumer-generated media and its influence on recommendation adoption and word of mouth, Tourism Management, December 2015 (51), 174-185

LIN, Z., FILIERI, R. (2015) . Airline passengers’ continuance intention towards online check-in services: The role of personal innovativeness and subjective knowledge, Transportation Research Part E: Logistics and Transportation Review, September 2015 (81), 158-168

FILIERI, R. (2015) . What makes online reviews helpful? A diagnosticity-adoption framework to explain informational and normative influences in e-WOM, Journal of Business Research, 68 (6), 1261-1270


FILIERI, R., MCNALLY, R., O'DWYER, M., O'MALLEY, L. (2014) . Structural social capital evolution and knowledge transfer: Evidence from an Irish pharmaceutical network, Industrial Marketing Management, 43 (3), 429–440

FILIERI, R., MCLEAY, F. (2014) . E-WOM and Accommodation: An Analysis of the Factors That Influence Travelers’ Adoption of Information from Online Reviews, Journal of Travel Research, 53 (1), 44-57


FILIERI, R. (2013) . Consumer co‐creation and new product development: a case study in the food industry, Marketing Intelligence and Planning, 31 (1), 40-53


FILIERI, R., ALGUEZAUI, S. (2010) . Structural social capital and innovation. Is knowledge transfer the missing link?, Journal of Knowledge Management, 18 (4), 728-757

FILIERI, R., DEY, B., SOROUR, K. (2016). ICTs in Developing Countries: Research, Practices and Policy Implications. Palgrave Macmillan.

FILIERI, R., DEY, B., & SOROUR, K. (2016). ICTs in Developing Countries: Research, Practices and Policy Implications. Palgrave McMillan.

FILIERI, R., MCLEAY, F., TSUI, B. (2017). Antecedents of Travellers’ Satisfaction and Purchase Intention from Social Commerce Websites., Information and Communication Technologies in Tourism 2017 (pp. 517-528). Springer.

FILIERI, R., BAZI, S., GORTON, M. (2020). Customer engagement with luxury brands on social media: the role of brand ethereality and post quality. 2020 Global Marketing Conference.

FILIERI, R., HU, L., BAZI, S. (2020). Antecedents Of Trust Towards Online Shopping In China And Saudi Arabia. The Moderating Role Of Disposition To Trust. 2020 Global Marketing Conference.

FILIERI, R., BAZI, S., GORTON, M. (2020). Luxury brand engagement in social media websites. American Marketing Association, 31.

FILIERI, R., BAZI, S., GORTON, M. (2017). Exploring The Motivations Of Consumers’ Engagement With Luxury Brands In Social Media Sites. 27-29 May 2018. Edinburgh: EMAC Annual Conference.

FILIERI, R., ALGUEZAUI, S. (2020). Amazon Acquisition of Whole Foods: Reasons and preliminary results. CCMP, M2070(GB).

FILIERI, R., ALGUEZAUI, S. (2020). Co-creating Value With Customers in the Retailing Industry: The Case of Zôdio. Sage Publications: Sage Business Cases Originals.

ALGUEZAUI, S., FILIERI, R. (2019). How Volkswagen succeeded to manage the biggest scandal in the car industry? CCMP, M2059 (GB).

FILIERI, R. (2019). Implications of pricing decisions in the luxury sector: the Mulberry case. Sage Publications: Sage Business Cases Originals.

ALGUEZAUI, S., FILIERI, R. (2018). The Great British Manufacturing: Tharsus Group’s Evolution From Contract Manufacturing to Original Equipment Design and Manufacturing. Sage Publications: Sage Business Cases Originals.


FILIERI, R. (2017). 7 astuces pour reconnaître les faux avis de clients sur Internet. Huffingtonpost.fr.

FILIERI, R., GRUNDY, D., DANCER, H. (2014). eWOM in online customer support communities: Key variables in information quality and source credibility. Journal of Direct, Data and Digital Marketing Practice, 15 (4), pp. 290–305.

Scientific activities

Associate Editor :

  • European Management Review (Since 2021)

Member of the editorial board :

  • Psychology & Marketing (Since 2021)
  • Journal of Brand Management (Since 2020)
  • Tourism Management (Since 2020)
  • European Management Journal (Since 2019)
  • International Journal of Culture, Tourism and Hospitality Research (Since 2019)
  • Tourism Review
  • Journal of Knowledge Management
  • International Journal of Physical Distribution and Logistics Management
  • Journal of Travel Research

Reviewer for an academic journal :

  • Journal of Business Research; International Marketing Review; Computers in Human Behaviour; Expert Systems and Applications; Information Technology & People; Technological Forecasting & Social Change; Internet Research; Information & Management; Journal of Knowledge Management; International Journal of Physical Distribution & Logistics Management; Electronic Markets; Journal of Travel Research; Annals of Tourism Research; International Journal of Contemporary Hospitality Management; International Journal of Hospitality Management; Information Technology & Tourism; Journal of Destination Marketing; Tourism Analysis; Journal of Hospitality and Tourism Research

Member of an academic association :

  • European Marketing Confederation
  • Academy of Marketing Science
  • EMAC
  • Academy of Marketing
  • British Academy of Management
  • Fellow of the Higher Education Academy

Doctoral supervision

Thesis director

- 2020, Saleh Bazi : Consumer Engagement with luxury brands in social media
Newcastle University Business School, Great Britain

Du Hao : Determinants of trust and information adoption in health-case online forums
Newcastle University Business School, Great Britain

Wenjin Huo : Factors influencing consumer adoption of innovations through wechat
Newcastle University Business School, Great Britain

Tima Rebai : Memorable experiences in tourism
Newcastle University Business School, Great Britain

Min Yan : Continuance Intention of online food apps
Newcastle University Business School, Great Britain

Thesis Jury President

Kei Wing (Samuel) MA : Adoption Behavior for Facilities Management Information Systems at Feature Level
Audencia Business School, France

Wenjiao Zhang : How Outraged Customers React: from the Antecedents to the Consequences of Customer Rage Emotions in Service Failure and Intervention Strategies
Newcastle University Business School, Great Britain

Thesis Jury Member

- 2020, : Technological Progress and Tourist Information Search Strategies
University of Queensland Business School, Australia