Raffaele FILIERI



Marketing digital - Secteurs de services
Médias sociaux
Knowledge management

Curriculum vitae

PhD en Systèmes complexes industriels
Université de Rome (2008)

BA, MSc, Majeure Marketing & Communication
Université de Rome (2004)

Bourses d'études pour étudiants européens Programme Socrates/Erasmus
Université Catholique Louvain la Neuve (2003)



FILIERI, R., HOFACKER, C., & ALGUEZAUI, S. (2017). What makes information in online consumer reviews diagnostic over time? The role of review relevancy, factuality, currency, source credibility and ranking score. Computers in Human Behavior.

Lin, Z., Chen, Y., and Filieri, R. “Residents’ participation in value co-creation with tourists: the role of perceived tourism impacts and life satisfaction”. Tourism Management.

Filieri, R., Chen, W., and Dey, B., “Repurchase intention of smartphones: An exploratory study of Chinese early adopters of technology ”. Information, Technology & People


Filieri, R., and Lin, Z. (2017). “The role of aesthetic, cultural, utilitarian and branding factors in young Chinese consumers' repurchase intention of smartphone brands.” Computers in Human Behavior, 67(February 2017), 139-150


Filieri, R., and Willison, R. (2016). “Antecedents of knowledge sourcing and reuse from a knowledge repository in the virtual product prototyping: the role of knowledge and system quality dimensions”, Knowledge and Process Management: The Journal of Corporate Transformation, 23(2), 147-160.

Filieri, R. (2016) “What makes an online consumer review trustworthy?”, Annals of Tourism Research, Vol. 58, May 2016, Pages 46–64.


Lin, Z., and Filieri, R. (2015). “Airline passengers’ continuance intention towards online check-in services: The role of personal innovativeness and subjective knowledge”. Transportation Research Part E: Logistics and Transportation Review, 81, September 2015, pp. 158-168

Filieri, R., Alguezaui, S., and McLeay, F. (2015) “Why do travelers trust Tripadvisor? Antecedents of trust towards consumer-generated media websites and its influence on recommendation adoption and word of mouth”, Tourism Management, Volume 51, December 2015, Pages 174–185.

Filieri, R., and Alguezaui S. (2015). “Knowledge sourcing and knowledge reuse in the virtual product prototyping: an exploratory study in a large automotive supplier of R&D”. Expert Systems: the Journal of Knowledge Engineering. doi:10.1111/exsy.12101.

Filieri, R. (2015). “From market-driving to market-driven: an analysis of Benetton’s strategy change and its implications for long-term performance”. Marketing Intelligence & Planning, Vol. 33 Iss 3, pp. 238-257

Ali, F., Dey, B.L. and Filieri, R. (2015). “An Assessment of Service Quality and Resulting Customer Satisfaction in Pakistan International Airlines: Findings from Foreigners and Overseas Pakistani Customers”, International Journal of Quality & Reliability Management, Volume 32, Issue 5, pp. 486 – 502.

Filieri, R. (2015). “What makes online reviews helpful? A diagnosticity-adoption framework to explain informational and normative influences in e-WOM”. Journal of Business Research, Vol. 68 Issue 6, pp. 1261-1270.


Filieri, R., and Alguezaui, S. (2014). "Structural social capital and innovation. Is knowledge transfer the missing link?" Journal of Knowledge Management, Vol. 18 Issue 4, pp. 728 - 757.

Dancer, H., Filieri, R. and Grundy, D. (2014). eWOM in online customer support communities: Key variables in information quality and source credibility, Journal of Direct, Data and Digital Marketing Practice, 15, 290–305

Alguezaui, S., and Filieri, R. (2014). “Knowledge logistics in the Extended Enterprise: a knowledge-based framework for achieving collaborative innovations”, International Journal of Agile Systems and Management, Vol. 7 Issue 2, pp. 116-131

Filieri, R., McNally, R., O’Dwyer, M., and O’Malley, L. (2014). “Structural Social Capital and knowledge transfer: evidence from an Irish pharmaceutical cluster”, Industrial Marketing Management, Volume 43, Issue 3, pp. 429–440

Filieri, R., and McLeay, F. (2014). “e-WOM and accommodation: An analysis of the factors that influence travelers’ adoption of information from online reviews”, Journal of Travel Research, Vol. 53, pp. 44-57


Filieri, R. (2013) “Consumer co-creation and new product development: a case study in the food industry”, Marketing Intelligence & Planning, Vol. 31 No.1, pp. 40-53.


Filieri, R., and Alguezaui, S. (2012) “Extending the enterprise for improving innovation performance,” Journal of Business Strategy, Vol. 33, Issue 3, p.40-47.


Caramis A., and Filieri, R. (2011). “Il riciclo e le best practices. Il ruolo della comunicazione nella raccolta differenziata e gestione del ciclo dei rifiuti.” In 23 Rapporto Italia, Eurispes, Roma, pp.281-294.


Alguezaui, S., and Filieri, R. (2010). “Investigating the role of social capital in innovation: Sparse versus dense network”, Journal of Knowledge Management, Vol. 14 No. 6, pp.891 – 909.


Filieri, R. (2007). “Verso la nuova generazione del web nel turismo,” Turistica, Vol. 3, Luglio-Settembre 2007


Filieri, R.; McLeay, F., Tsui, B. (2017). Antecedents of Travellers’ Satisfaction and Purchase Intention from Social Commerce Websites. In Schegg, R., Stangl, B. (Eds.) Information and Communication Technologies in Tourism 2017, 517-528. Proceedings of the International Conference in Rome, Italy, January 24-26, 2017, Springer, Vienna



Filieri, R. (2016). How Young Chinese Consumers Choose among Different Smartphone Brands: The Importance of Socio-cultural and Marketing Factors. In Dey, B., Sorour, K.,


Filieri, R. (2016) “ICTs in Developing Countries Research, Practices and Policy Implications”, (pp 59-73), Houndmills, Basingstoke, Hampshire : Palgrave Macmillan.



Filieri, R. (2012) ‘RetailEyes.co.uk’ [case study]. In Fahy, J., and Jobber, D. Foundations of

Marketing, 4th edition, London, McGraw- Hill



Alguezaui, S., Filieri, R. (2011). ‘Innovation Across Tech-Firm’s Boundaries: a Knowledge-Based View.’ In Contractor, F., Kumar, V., Pedersen, T., and Kundu, S., (Eds.), Outsourcing and Offshoring of Business Activities: Determinants, Implications and Challenges, Cambridge, UK: Cambridge University Press, pp.210-238. (ISBN-13: 9780521193535).



Alguezaui, S., Filieri, R. (2010). ‘Social capital, Knowledge and Technological Innovation’. In P.

López Sáez, G. M. de Castro, J. E. Navas López and M. Delgado Verde (Eds.), Intellectual Capital and Technological Innovation: Knowledge-Based Theory and Practice (pp.271-296), Hershey, PA, USA: IGI Publishing. (ISBN13: 9781615208753).



Filieri R., ‘La Comunicazione e l’Ambiente’. In Montani, A., (2005) Messer Milione…Internet.

Territorio, comunicazione, turismo, Liguori, Napoli, Febbraio, pp.83-98 (ISBN: 978-88-207-3809-9)


Filieri R., ‘La Comunicazione nel Turismo’. In Montani, A., (2005) Messer Milione…Internet. Territorio, comunicazione, turismo, Liguori, Napoli, Febbraio, pp.99-130


Filieri R., ‘Un’ analisi dei siti web turistici delle regioni italiane’. In Montani, A., (2005) Messer

Milione…Internet. Territorio, comunicazione, turismo, Liguori, Napoli, Febbraio, pp. 207-217


Dey, B., Sorour, K., Filieri, R. (2016) “ICTs in Developing Countries Research, Practices and Policy Implications”, Houndmills, Basingstoke, Hampshire : Palgrave Macmillan.



Filieri, R. (2010). Overcoming Knowledge Sharing Barriers through Communities of Practice: Empirical Evidence from a Big Automotive Supplier. Newcastle Upon Tyne: Cambridge Scholars Publishing (ISBN: 1-4438-2069-5).

Nombreuses communications au sein de :

  • ENTER 2017
  • EMAC
  • British Academy of Management (BAM)
  • Australia New Zealand Academy of Management Conference (ANZAM)
  • Academy of Marketing Conference
  • European Academy of Management (EURAM)
  • International Product Development Management Conference (IPDMC)
  • European Conference of Knowledge Management (ECKM)
  • Conference of the International Business Information Management Association (IBIMA)
  • International Conference of the Association for Tourism Economics (IATE)
  • Global Information Technology Management Association Conference (GITMA)

Activités scientifiques

Membre du comité éditorial :

  • International Journal of Physical Distribution and Logistics Management
  • Journal of Travel Research

Membre de :

  • Higher Education Academy
  • EMAC
  • Academy of Marketing
  • British Academy of Management


July 2014. Best paper in track (Consumer Research track, largest track of the conference) at the Academy of Marketing Conference 2014 in Bournemouth for the paper: “Shilling in online
reviews: An exploratory study on consumer attitude and behaviour with promotional reviews”.

July 2012. Best conference paper (overall) at the Academy of Marketing Conference 2012 in
Southampton for the paper ‘Understanding consumer adoption of e‐WOM through information
quality and product ranking’.